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Make a Referral

Welcare provides emotional and practical support for children and families experiencing temporary or long-term challenges. 

Welcare provides emotional and practical support for children and families experiencing temporary or long-term challenges. This includes parents, carers, children, siblings who may not be the primary service user, grandparents, and help with extended family members to help build and strengthen family networks.

Any family with at least one child up to the age of 13 can receive support from Welcare and we will assess what help we are able to provide on a case by case basis.

We take referrals from both professionals and from families directly. Professional referrals may come from social services, schools, health visitors, other voluntary agencies, GPs, etc. provided consent from the family has been given. A family member must sign the referral form to confirm this.


To refer a child or family to Welcare please download and fully complete the form by clicking on the link below. Please send back to us by email using the relevant details at the end of the form.

If you are making a referral to our East Surrey centre please click here

If you are unsure whether Welcare is able to help you, please contact us at our Central Office and we will be able to advise you.

Once you have submitted this form, a member of our support team will review your answers and get in touch to arrange next steps.

Direct Referrals from Families

If you are looking for help and support from Welcare for yourself, your child or your family, please complete the Support Enquiry form so we can assess how best we can help you.

Continuum of Help and Support – Thresholds (The Four Levels of Need)

Tier 1: No additional needs

These are children with no additional needs; all their health and developmental needs will be met by universal services. These are children who consistently receive child-focused caregiving from their parents or carers. The majority of children living in each local authority area require support from universal services alone.

Tier 2: Early help

These are children with additional needs, who may be vulnerable and showing early signs of abuse and/or neglect; their needs are not clear, not known or not being met. These children may be subject to adult-focused caregiving. This is the threshold for a multi-agency early help assessment to begin. These are children who require a lead professional for a coordinated approach to the provision of additional services such as family support services, parenting programmes and children’s centres. These will be provided within universal or targeted services provision and do not include services from children’s social care.

Tier 3: Children with complex multiple needs

These children require specialist services to achieve or maintain a satisfactory level of health or development or to prevent significant impairment of their health and development and/or who have disabilities. They may require longer-term intervention from specialist services. In some cases these children’s needs may be secondary to the adults’ needs. This is the threshold for an assessment led by children’s social care under Section 17, Children Act 1989 although the assessments and services required may come from a range of provision outside of children’s social care.

Tier 4: Children in acute need

These children are suffering or are likely to suffer significant harm. This is the threshold for child protection. These children are likely to have already experienced adverse effects and to be suffering from poor outcomes. Their needs may not be considered by their parents. This tier also includes Tier 4 health services which are very specialised services in residential, day patient or outpatient settings for children and adolescents with severe and /or complex health problems. This is likely to mean that they may be referred to children’s social care under section 20, 47 or 31 of the Children Act 1989. This would also include those children remanded into custody and statutory youth offending services.

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