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Make a Referral

Welcare provides emotional and practical support for children and families experiencing temporary or long-term challenges. 

Welcare provides emotional and practical support for children and families experiencing temporary or long-term challenges. This includes parents, carers, children, siblings who may not be the primary service user, grandparents, and help with extended family members to help build and strengthen family networks.

Any family with at least one child up to the age of 13 can receive support from Welcare and we will assess what help we are able to provide on a case by case basis.

We take referrals from both professionals and from families directly. Professional referrals may come from social services, schools, health visitors, other voluntary agencies, GPs, etc. provided consent from the family has been given. A family member must sign the referral form to confirm this.


Surrey Families

Due to changes affecting the delivery of family support services in Reigate and Banstead and throughout Surrey, we are unable to accept direct referrals at the current time.

All referrals for 1:1 family support need to be directed via the Surrey C-SPA (Children’s Single Point of Access). You can self-refer by contacting the C-SPA on 0300 470 9100 (calls are charged at local rate), or email:

The C-SPA will work with you to assess your needs and help find you the most suitable type of support, but you can tell them that you are requesting 1:1 family support when you contact them.

For more information on referring a Surrey family, follow this link.

All Other Families

To refer a child or family to Welcare please download and fully complete the form by clicking on the link below. Please send back to us by email using the relevant details at the end of the form.

If you are unsure whether Welcare is able to help you, please contact us at our Central Office and we will be able to advise you.

Once you have submitted this form, a member of our support team will review your answers and get in touch to arrange next steps.

Direct Referrals from Families

If you are looking for help and support from Welcare for yourself, your child or your family, please complete the Support Enquiry form so we can assess how best we can help you.

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