We use a cloud-based relational case management system called Lamplight to record family case files securely and this has enabled us to embrace working more flexibly, improved workflow and more comprehensive reporting. This includes capturing advice and support offered and the added value we bring to the children and families we serve through grant funding including crisis funding, supermarket vouchers individual client grants and accessing family fun days out and experiences.
Below is a snapshot of what welcare staff achieved for children and families in 2024-25 and their tireless passion to ‘go the extra mile’ for the families who turn to us for help and support.
Our output or (volume of work) and outcomes are reported each quarter to trustees and individual trusts, foundations, and funders. We use Triangle Consulting’s Family Outcome Star+ to measure our impact, or the difference we have made to the life of a family and MyStar to capture the voice of the child and our impact on children.
